HPMile - UPS is full of ***

Albany, New York 0 comments
Not resolved

One of our suppliers used UPS instead of Fed Ex which we normally specify as the preferred shipper.Our shipping dock closes at 3:30 pm.

There are Signs posted that clearly state it and all our shipping companies know it. UPS attempted to deliver at 4:50 pm on a holiday. No one was at the dock to receive (big shock) so they hit our company with a $93 "redelivery charge".

I have never heard of such a thing.We contacted customer service to and complain and hopefully get the charge reversed, but instead got the "it's our policy" excuse.

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